Frequently Asked Questions
Everything you need to know about bringing Branch into your home.
What is the typical shipping timeline for furniture?
Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via our white-glove service, which typically takes 2-3 weeks depending on your location.
Do you offer a warranty on your products?
Yes, we stand by our craftsmanship. All Branch furniture comes with a 3-year limited warranty covering structural defects and manufacturing issues.
What is your return policy?
We offer a 30-day return window for all standard items. Products must be in original condition. Please note that a restocking fee may apply for large furniture returns.
Are your materials sustainably sourced?
Sustainability is at our core. We use FSC-certified woods, recycled textiles, and non-toxic finishes to ensure our products are safe for your home and the planet.
Can I request fabric samples before purchasing?
Absolutely. You can order a complimentary swatch kit through our website to see and feel our fabrics in your own lighting before making a final decision.
Do you provide assembly services?
Many of our larger items include professional white-glove assembly as part of the shipping cost. For smaller items, we provide easy-to-follow digital and physical instructions.